Privacy Policy

Introduction

Vortex TM Solutions Ltd ("Vortex TM Solutions", "we", "our", or "us") respects your privacy and is committed to protecting personal information collected through our websites, applications, software platforms, and services.

This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, use our software, create an account, or connect supported third-party integrations.

By using our services, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use our services.

Information We Collect

Depending on the service being used, we may collect:

We collect information directly from you, automatically through your use of our services, and from third-party platforms where you choose to connect an integration.

• Name and contact details such as email address and telephone number
• Business information, including company name and role
• Account and authentication information
• Information submitted through contact forms, support requests, or applications
• Transaction, order, and operational information relating to our services
• Technical information such as device type, browser, IP address, and usage logs
• Information made available through third-party integrations that you authorize

How We Use Information

We may use information to:

• Provide, operate, maintain, and improve our services
• Process transactions, requests, and support inquiries
• Authenticate users and manage accounts
• Send service-related communications and notifications
• Enable features and integrations that you authorize
• Maintain security, prevent fraud, and troubleshoot issues
• Comply with legal obligations and enforce our agreements

Cookies and Similar Technologies

Our website and applications may use cookies, local storage, and similar technologies to support core functionality, remember preferences, maintain security, and understand how our services are used.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website or services.

Third-Party Services and Integrations

Our services may integrate with third-party platforms and service providers to provide functionality such as hosting, email delivery, authentication, analytics, payments, messaging, and business integrations.

When you choose to connect a third-party service, information may be exchanged between Vortex and that provider as necessary to deliver the functionality you request.

Third-party services are governed by their own terms and privacy policies. We encourage you to review those policies before connecting an integration.

Meta Platform Data

Vortex TM Solutions may provide integrations with Meta platforms and services, including Facebook and Instagram, where supported and authorized by the user.

When a user connects a Meta account, Page, business asset, Instagram account, or other supported Meta resource to a Vortex service, Vortex may receive information and data that the user has authorized Meta to provide through the applicable authorization and permission flow.

Depending on the integration and permissions granted, this information may include account identifiers, business or Page information, profile information, content, messages, insights, analytics, or other information made available through the applicable Meta APIs.

Vortex uses Meta Platform Data only for the purposes necessary to provide, maintain, secure, and improve the functionality requested or authorized by the user.

Vortex does not sell Meta Platform Data.

Vortex does not use Meta Platform Data for purposes unrelated to the functionality for which the user granted access, except where required or permitted by applicable law and platform policies.

Access to Meta Platform Data is limited to authorized personnel, systems, and service providers that require access to provide the applicable services and are subject to appropriate confidentiality and security obligations.

Users may disconnect supported Meta integrations through the applicable Vortex functionality or by contacting Vortex TM Solutions.

Data Sharing

We may share information:

We do not sell personal information.

• With service providers that help us operate, host, secure, or support our services
• When you authorize integrations with third-party platforms
• To comply with law, regulation, legal process, or governmental request
• To protect the rights, safety, and security of Vortex, our users, and others
• In connection with a business transaction such as a merger or acquisition, where permitted by law

Data Storage and Security

We implement reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, or destruction.

No method of transmission or storage is completely secure. While we work to protect information, we cannot guarantee absolute security.

Data Retention

We retain information only for as long as reasonably necessary to provide our services, meet contractual obligations, resolve disputes, maintain security, comply with legal requirements, and enforce our agreements.

For connected third-party platform data, retention depends on the integration, user authorization, operational requirements, and applicable platform policies.

When information is no longer needed for these purposes, we take reasonable steps to delete or anonymize it, subject to legal or legitimate business retention needs.

User Rights

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the ability to:

To exercise applicable rights, contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of certain processing activities
• Withdraw consent where processing is based on consent
• Disconnect third-party integrations you have authorized
• Contact us regarding privacy concerns

Account and Integration Disconnection

Users may disconnect supported third-party integrations through the applicable Vortex functionality, where available, or by contacting us.

Disconnecting an integration may limit or disable features that depend on that third-party connection.

Account closure or integration disconnection may not automatically delete all associated data. See the Data Deletion section and our Data Deletion Request page for more information.

Data Deletion

Users may request deletion of personal information associated with their Vortex account by contacting us at the email address provided below or by visiting our Data Deletion Request page.

To help us process a request, users should provide their full name, the email address associated with the account, and a description of the information or account they want deleted.

We may need to verify the identity of the requester before completing a deletion request.

Upon completion of a valid deletion request, Vortex will delete applicable information that is not required to be retained for legal, security, fraud-prevention, accounting, dispute-resolution, or other legitimate business purposes.

Children's Privacy

Our services are intended for business use and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

International Data Transfers

Vortex TM Solutions is based in Ghana. Information may be processed in Ghana and in other locations where we or our service providers operate.

Where information is transferred internationally, we take reasonable steps designed to ensure appropriate protection in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page.

Material changes may also be communicated through our website or by other appropriate means. Your continued use of our services after changes become effective constitutes acknowledgment of the updated policy.